Shipping - Warranty - Returns - Terms - Privacy

SHIPPING

All prices on our site where FREE SHIPPING is indicated, include free shipping to a standard commercial address in the contiguous US. For custom cases that exceed standard shipping dimensions, there may be additional charges, however we will notify you of those charges prior to processing your order.

We offer free shipping to anywhere in the US except:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• The Virgin Islands

While we will ship those locations, as well as some locations outside of the US, we are not able to offer free shipping. If you are located outside of our free shipping zone and would like to place an order, please contact us at (631) 557-0000 to place your order and discuss shipping requirements.

Shipping Exclusions

Please note:  We do not ship to PO boxes, APO addresses, trade shows, venues, hotel guests, or storage facilities.

Additional Shipping Charges

Lift Gate / Residential Delivery / Limited Access - While we do offer free shipping on all our cases, customers are responsible for any lift gate, inside delivery, or limited access charges.

Shipments by Skids - If a commercial address cannot be obtained, there will be a $100 surcharge to ship to a residential address.

Priority Service Charge (PSC) – Most of our custom built cases ship within 5-10 business days. If  you need your order to ship sooner, an additional PSC  will be assessed and may apply. Please call us at (631)557-0000 to discuss prior to placing your order.

* Note about shipping costs

While we do cover the majority of shipping costs, please be aware that all oversized and truck shipments will be subject to a shipping surcharge.

 

WARRANTY

Road Cases USA has been in business for over 35 years and we are committed to producing the highest quality cases at cost effective prices. We have grown to become one of the leading case manufacturers in the USA by developing products with a superior technical process and craftsmanship. We stand behind our products and are focused on customer satisfaction. We offer a Limited Lifetime Warranty against manufacturing defects for any Road Cases USA product, and components such as wheels/casters, latches, and lifting mechanism are covered by a Limited 1 Year Customer Satisfaction Warranty.  These warranties apply to the original owner and require proof of purchase.  Our warranties entitle the original owner to either a replacement or repair of the product. These warranties exclude accidental damage, misuse, and normal wear and tear.

If you have an issue with your order, please call us as soon as possible at (631) 557-0000 to discuss the issue. We will do our best to resolve the issue quickly and to your satisfaction.

 

Limited Warranty Information

Damage not Covered – The warranty coverage is limited to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.

Moving Parts – The warranty covers moving parts that are subject to regular wear and tear, including but not limited to zippers, retractable handles, and wheels, for one year from the point of purchase. After one year, we continue to do our best to offer field replaceable parts for the lifetime of the product.

Airline/Shipping Damage – The warranty does not cover damage caused by airline or freight company mishandling. Should the airlines or another carrier damage your product, a claim should immediately be filed with the carrier. Most carriers offer insurance against loss or damage.  We are happy to assist you file your claim by providing cost information on parts, repair, and replacement.

 

Voiding Your Warranty

The Road Cases USA warranty will be considered void if:

• Any improper or incorrectly performed maintenance or repairs are performed by a Non-Road Cases USA technician
• The Road Cases USA products are used in a rental capacity

RETURNS

All of the cases listed on the site are custom made to order. There are no returns, exchanges or refunds on custom cases. However, if you have a problem with one of our cases where Road Cases USA is at fault, please call us immediately. We will evaluate each situation to try to come up with a reasonable solution. We will do our best to satisfy you! Some authorized returns may be subject to a restocking fee. 

 

CONDITIONS OF USE
Use of the Road Cases USA website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

 

TRADEMARKS
Road Cases USA and other marks indicated on our site are trademarks owned exclusively by Road Cases USA, Inc.. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Road Cases USA's, in any manner that seeks to disparages or discredit Road Cases USA or in any manner that may cause confusion among our customers.

 

COPYRIGHT
All content on this website is the exclusive property of Road Cases USA, Inc.. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

 

PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

 

LICENSE AND SITE ACCESS
Road Cases USA, Inc. grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Road Cases USA, Inc. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Road Cases USA, Inc. You are prohibited from using meta tags or any other hidden text utilizing Road Cases USA's name or trademarks without the express written consent of Road Cases USA, Inc. Any unauthorized use of this websites voids the limited license granted by Road Cases USA, Inc.

 

CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Road Cases USA, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Road Cases USA, Inc. or its affiliates for all claims resulting from content you supply. Road Cases USA, Inc. reserves the right to remove any content at our sole discretion.

 

LIMITATION OF LIABILITY
This site is provided by Road Cases USA, Inc. on an "as is" and "as available" basis. Road Cases USA, Inc. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.roadcasesusa.com is at your own risk.
Road Cases USA, Inc. cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Road Cases USA, Inc. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Road Cases USA offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.roadcasesusa.com) or announced via other means of communication in conjunction with the promotion of the Road Cases USA product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Road Cases USA, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

 

APPLICABLE LAW
By visiting www.roadcasesusa.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Road Cases USA, Inc..

CHANGES IN POLICY
Road Cases USA, Inc. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

 

Road Cases USA, Inc. Statement of Privacy.

Road Cases USA, Inc. is committed to protecting your privacy. This Statement of Privacy applies to Road Cases USA, Inc. Web site and governs data collection and usage at all Road Cases USA, Inc. sites and services; it does not apply to other online or offline sites, products or services. Please read the Road Cases USA, Inc. Statement of Privacy. Road Cases USA, Inc. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

 

Collection of your Personal Information

As an E-commerce Web site, Road Cases USA, Inc. collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Road Cases USA, Inc. is used solely for the purpose of billing and shipping your online purchases. Road Cases USA, Inc. does not collect any information about your computer hardware and software.

Road Cases USA, Inc. encourages you to review the privacy statements of Web sites you choose to link to from Road Cases USA, Inc. so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Road Cases USA, Inc. Web site.

 

Use of your Personal Information

Road Cases USA, Inc. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Road Cases USA, Inc. may also use personal information to inform you of other products or services available from Road Cases USA, Inc. and its affiliates. Road Cases USA, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Road Cases USA, Inc. does not sell, rent or lease its customer lists to third parties. Road Cases USA, Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Road Cases USA, Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Road Cases USA, Inc. may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Road Cases USA, Inc. or the site; (b) protect and defend the rights or property of Road Cases USA, Inc., including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Road Cases USA, Inc. or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Road Cases USA, Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Road Cases USA, Inc. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

  

Control your Personal Information

Road Cases USA, Inc. offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing sales@roadcasesusa.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Road Cases USA, Inc. by responding directly to any email you receive with a request to remove you from the mailing list.

 

Security of your Personal Information

Road Cases USA, Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

 

Changes to this Statement

Road Cases USA, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Road Cases USA, Inc. will use your personal information, Road Cases USA, Inc. will prominently post such changes prior to implementing the change. Road Cases USA, Inc. encourages you to periodically review this Statement to be informed of how Road Cases USA, Inc. is protecting your information.